As an online bead store committed to provide the best customer service in the beading business, we love hearing from our guests. Whether they are comments on our products or website, questions, advices and suggestions, or just a hello, we read every piece of mails we get, and we try to answer as quickly as we can!

You can contact us by: email: sale@puregemstones.com

  send message (fields marked with * are required) :

  mail to:

  Tel.: 718-888-0705
 

Return Policy:

All products come with an 15-day money-back guarantee*. We usually refund within 5 days after receiving the items with your order number. For a prompt refund, simply return product(s) to:
Feng Long Wu
144-24 37th Ave, 5L
Flushing, NY 11354
We HIGHLY recommend sending via USPS with Guaranteed Delivery.

*Shipping, handling and insurance fees are NOT refundable. All returns must be in original conditions. Buyers will pay for return shipping charges.